Home

Amaryllis
At Home
Flower Care
Gerberas
Lilies
Mixed Arrangements
Orchids
Other Flowers
Peonies
Roses
Sweetpeas
Tulips

Email Signup
Delivery & Returns
About Ruckley
Contact Us
Home  |  Delivery & Returns

Delivery


Non-Trade Orders


We aim to despatch your goods within 7 days following receipt of order.

Trade Orders


We aim to despatch your goods within 3 weeks following receipt of order

Terms & Conditions of Sale

Carriage Paid Terms - £ Sterling (Excluding VAT) Trade Price List.

Mainland U.K. (Excluding Scotland) = £400.
Mainland Scotland = £600. Northern Ireland = £750.
Channel Islands = £400 to U.K.
Mainland Port Exports = Exworks (terms on application).

Packaging and Carriage charge of £25 on all U.K. mainland orders below the minimum carriage paid value.
Special prepriced labels + 5%. Initial orders will be accepted only if above the carriage paid level, & must be accompanied either by payment in full or together with two trade references. No terms, conditions or reservations stipulated by the buyer or by the purchaser can annul or override the sellers’ terms & conditions of sale.

Payment Terms: - Strictly 30 Days Nett.

Carriage Paid Terms - € Euro Trade Price List.
Eire & Other EEC Countries - Exworks (Terms on Application).
Exports = Exworks (Non EEC Countries) = Exworks / FOB (Terms on Application).

Payment Terms: - Terms on Application.

An order once accepted cannot be cancelled except with the written authority of this office.

Cancellation

Cancellation will only be agreed to by the Company on condition that all cost and expenses incurred by the Company up to the time of cancellation and all loss of profits and other loss or damage resulting to the Company by reason of such cancellation will be paid forthwith by the customer to the Company.

We reserve the right to charge 1.5% interest on all accounts outstanding after 30 days from invoice date. The buyer will not have the right to withhold payment of any outstanding invoices except for that portion of the invoice that is in dispute. Failure to remit payment for any reason will constitute violation of terms.

All judicial and extra-judicial collection fees are to be paid by the buyer. The extra-judicial fees are at least 15% of the main amount overdue, but with a minimum of £50 and are claimable without any further summons as soon as we have handed the claimable debt over to a third party for collection.

Any shortages or breakages must be notified in writing within 3 days of receipt of order. Claims after this time will not be accepted. Non receipt of an order must be notified in writing within 3 days of receipt of invoice.

The given dates of delivery are to be seen as target dates. The failure to deliver can never, not even after proof of default, give a client a right to compensation.

Returns will not be accepted or credited without prior authorisation from this office. We reserve the right to levy a restocking charge of 10% of order value on any goods returned.

When items are temporarily out of stock, we reserve the right to substitute with similar goods, not exceeding the value of the original goods, unless previously instructed to the contrary. If out of stock goods are not substituted, they will be put on back order for delivery as soon as possible. Goods delivered as a back order will be subject to all conditions in this contract and will be supplied unless notification of cancellation is received.

The goods supplied under any order by the Company remain the property of the Company until all the relevant invoices are paid in full.

The price of each delivery may be altered by the Sellers’ price ruling at the time of dispatch. All quotations and price lists show prices exclusive of VAT.

The Seller reserves the right to amend its price lists, quotations, invoices and credit notes to correct any errors.

All agreements between "Seller & Buyer" shall be governed by English Law and be within the Jurisdiction of the English Courts.

The performance of all contracts is subject to variation or cancellation by the Seller owing to any act of God.
War, Strikes, Fire, Flood, or any other cause beyond the control of the Seller, or owing to any inability by the Seller to procure materials or articles required for the performance of the contract. The Seller shall not be held responsible for any inability to deliver caused by such contingency.

In case circumstances beyond our control delay or prevent the execution of the agreement, we have the right to cancel the agreement without giving the Buyer the right of claiming compensation.